SEEKING: CUSTOMER SERVICE AGENTS

COMPANY OR ORGANIZATION: JUNKANOO AIR
WHERE: Nassau, North Eleuthera, Mangrove Cay, South Andros
LOCATION: Airport

Imagine calling somewhere as busy and exciting as an airport your office! How would you feel about wearing a stylish uniform, meeting people from all over the world and brightening their day? Do you have a professional attitude, the ability to stay calm amidst the bustle and pace of an airport and the focus to always place the customer at the heart of everything you do?

If so, we welcome you to apply to become a Customer Service Agent with Junkanoo Air, a brand new Bahamian-owned and operated airline servicing the islands of The Bahamas from its base in Nassau.

What is a Customer Service Agent?

Customer Service Agents are responsible for a wide range of customer-servicing tasks and functions. They provide legendary customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and the resolution of complaints and problems posed by customers.

Company Ambassadors are the face and heart of Junkanoo Air – our customer’s opinion of the company and brand are largely set by the interactions that they have with our Ambassadors.

What does a Customer Service Agent do?

In short, Customer Service Agents provide our customers with an outstanding experience by providing exceptional service from start to end. Some of the daily duties for this role are listed below. The list is not to be considered comprehensive.

• Handling all aspects of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems;
• Greeting and handling customers in a polite and friendly manner;
• Handling cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets;
• Computing charges, makes changes and balances daily transactions;
• Checking in baggage and cargo;
• Answering the telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed;
• Handling transactions required to board the aircraft in a timely and efficient manner;
• Dealing with mishandled and often angry Customers as a result of oversales delayed or canceled flights and lost, delayed, or damaged luggage. Resolves such problems quickly and to the satisfaction of the customer, within the guidelines established by the Company;
• Providing current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal;

APPLIED BEFORE? Due to the pandemic, Junkanoo Air has had to delay its launch by several months and we have had to reset the application process. If you applied for this or any role with the company previously, please apply again.

If you are naturally outgoing, friendly and superb at delivering world-class customer service, we invite you to apply below. Please note that the application process is lengthy and that preference will be given to persons who are either currently employed in a similar role or who have had experience in a similar role.